Refund and Returns Policy

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Thank you for shopping at Hijubble. We value your support and strive to provide high-quality products that meet your expectations. Please read our Returns and Exchanges Policy carefully before making a purchase.

1. Returns & Exchanges

We understand that sometimes an item may not be quite right. If you wish to return an item, we offer exchanges or store credit instead of refunds, subject to the following conditions:

• Items must be returned within 14 days from the date of delivery.
• Items must be unused, unworn, and in their original packaging, with all tags attached.
• Items that are custom-made, intimate (e.g., hijabs, headscarves, undercaps), or on sale are non-returnable due to hygiene reasons and product nature.
• Proof of purchase (order confirmation or receipt) is required.

2. How to Return an Item

To initiate a return, please contact our customer service team at info@hijubble.co.uk with your order details. We will provide you with instructions on where to send your item.

• You are responsible for return shipping costs.
• We recommend using a trackable shipping service, as we are not liable for lost returns.

3. Store Credit Instead of Refunds

Once we receive and inspect your returned item:

• We will issue a store credit equal to the value of your purchase.
• The credit will be sent to you via email as a discount code to use on your next purchase.
• Store credit does not expire and can be used on any available item on our website.

4. Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with photos of the issue. If the claim is valid:

• We will offer a replacement or store credit.
• In such cases, we may cover the return shipping costs.

5. Exemptions & Non-Returnable Items

We do not accept returns or offer credit for:

• Items marked as final sale or discounted.
• Custom-made or personalised products.
• Hygiene-sensitive items such as headscarves, hijabs, undercaps, or other intimate apparel.

6. Your Rights Under UK Law

Under UK consumer law (Consumer Rights Act 2015), customers are entitled to a refund if an item is faulty, not as described, or unfit for purpose. This policy does not affect your statutory rights.

7. Contact Us

For any questions regarding our returns policy, please contact us at:
📧 info@hijubble.co.uk
📞 07402969754